Thank you for shopping at NatureHub. Our platform is comprised of independent sellers who manage their own shops, each with unique policies regarding refunds, exchanges, and returns. It's important to note that individual policies may vary among different shops.

For Buyers:

When considering a return, please carefully review the specific policies outlined by the seller from whom you made the purchase. To initiate a return, follow these general guidelines:

1. Returning Product Information:

   • Clearly communicate the details of the product you intend to return.
   • Include relevant information such as order number, date of purchase, and any supporting documentation.

2. Conditions for Returns:

   • Shipping Damages: If the product arrives damaged, please document the damage with clear photos and contact the seller immediately.
   • Wrong Items: In the case of receiving incorrect items, notify the seller promptly and provide necessary information for resolution.

3. Refund Request Reasons:

   • Clearly state the reason for your refund request.
   • Include any supporting evidence or information that may assist the seller in understanding and addressing your concern.

For Sellers:

If you, as a seller, enter into a return agreement with a buyer via email or NatureHub's support case system, it is imperative that you honor and fulfill that agreement. Adhering to these guidelines will help maintain a positive shopping experience for our buyers and foster trust within the NatureHub community.

1. Communication:

   • Respond promptly to buyer inquiries regarding returns.
   • Clearly communicate your shop's return policies and procedures.

2. Return Agreements:

   • If a return agreement is reached with a buyer, honor the terms discussed.
   • Process returns in a timely manner and adhere to any agreed-upon resolutions.

3. NatureHub Support:

   • In cases where NatureHub's support case system is involved, provide any necessary information and documentation promptly.
   • Collaborate with NatureHub support to ensure a smooth resolution process.

By adhering to these guidelines, both buyers and sellers contribute to a positive and transparent marketplace experience on NatureHub. If you have any questions or need assistance, please don't hesitate to reach out to our customer support team.

Thank you for being a part of the NatureHub community!

Date: 03/25/2023